Shipping policy

Shipping to mainland Spain and the Balearic Islands

  • Correos: 2 to 4 working days. Cost: included in the price of the ring.
  • Courier: 24/48 h if the order is placed before 2 pm. Cost: €5

Shipping to the Canary Islands, Ceuta and Melilla

  • Courier: 2 to 4 working days, not counting the time the parcel remains in Customs.
  • Shipping cost: €21. Customs and local charges, if any, are paid by the customer.
  • You must enter your ID number (DNI) in the Company field.
  • Shipping costs for size exchanges must be paid by the customer.
  • VAT is not applied to the sale price.

Shipping to European Union countries

  • Courier: 2 to 4 working days.
  • Cost: €21 (except Bulgaria, which has free shipping).
  • Exchanges: shipping costs for exchanges must be paid by the customer, and the courier to be used must be MRW.

Europe outside the EU

  • Courier WORLD: 3 to 5 working days, not counting the time the parcel is held in Customs.
  • Shipping cost: €25
  • Customs charges and taxes are paid by the customer (VAT is deducted from the price of the ring).
  • Exchanges: shipping costs for exchanges must be paid by the customer, and the courier to be used must be MRW.
  • Warning: the ring cannot be programmed for users who are not residents of a European Union country.

Rikki does not ship outside Europe.

Start of the delivery period

(1) If the customer asks to link the card to the ring themselves, the delivery period starts one day after the ring is purchased.

(2) If the customer asks the seller to link the card, the delivery period starts one day after the customer submits the card details through the RIKKI gateway.

(4) If the start or the end of the period falls on a weekend or a public holiday, it is postponed to the next working day.

Partial delivery

(1) The seller is entitled to make a partial delivery, provided that a partial delivery is reasonable for the customer, taking their interests into account. This does not affect the content of the contract, in particular the performance owed by the seller or the agreed time of performance. The customer will not incur any additional costs as a result of the partial delivery.

Order tracking

(1) The customer will receive a notification at the email address given at the time of purchase when the order has been prepared. This notification includes the tracking number.

(2) The parcel will be sent to the postal address given by the customer at the time of purchase. The seller is not responsible for delays or lost parcels caused by omissions or errors in that address.

(3) If the customer detects any problem during the delivery of the order, they must report it by email (info@rikki.io) or WhatsApp (+34 621 26 60 02) so that we can step in.

(4) If, after the order has been shipped and before the parcel is delivered, the customer wishes to change the delivery address, they must notify RIKKI by email (info@rikki.io) or WhatsApp (+34 621 26 60 02). The customer will bear any delay this may cause and the cost of the change.

Courier company

(1) Rikki usually uses Correos as its service provider. Exceptionally, if the customer wants to use another service provider and other delivery times, they must notify after-sales support by WhatsApp (+34 621 26 60 02) and pay the extra cost of this service.

(2) Correos will make two delivery attempts. If the customer does not respond to these two attempts, the parcel will be held at the Correos office nearest to the delivery address for 15 days for collection. If it is still not collected, the parcel will be returned to RIKKI’s offices.