Returns, Exchanges and Warranty Policy

1. Returns and refunds

We hope you love your Rikki ring. If you still want to return it, these are the conditions:

  1. How to request it: request it from the Exchanges and returns page.
  2. Time limit: 14 days from the effective delivery of the ring.
  3. Costs: you only bear the direct cost of returning the product (the return shipping), in accordance with Article 108 of the Spanish Consumer Law (LGDCU).
  4. Activated rings: the ring is a payment method and, for security reasons, we do not accept returns of rings that have been activated.
  5. Condition of the product: return it in the same condition you received it, with all the items included in the package, and well protected so that it is not knocked during transport.
  6. Shipping: by registered mail (Correos) or courier to: Rikki · C/ Paisos Catalans 58, 43860 L'Ametlla de Mar, Spain · Tel. 977 493 729
  7. Tracking: send us the tracking number by email (info@rikki.io) or by WhatsApp.
  8. Refund: we issue it once we have received the ring and checked its condition.

2. Size or model exchange

Request it from the Exchanges and returns page within 14 days of receiving the package. We do not accept exchanges of rings with visible damage caused by knocks or scratches.

You can choose between two options:

a) Standard exchange (no extra cost)

  1. Pack the ring in its original packaging. If it came with a jewellery box, do not include it.
  2. Include a sheet with your name and order number.
  3. Send the package by courier or registered mail to: Rikki · C/ Paisos Catalans 58, 43860 L'Ametlla de Mar · Tel. 977 493 729
  4. Share the tracking code by WhatsApp or by email at info@rikki.io.
  5. Once we receive and inspect it, we will send you the new ring.

b) Express exchange (optional service, €12)

  1. We send you the new ring by express courier.
  2. On delivery, you hand the courier your previous ring in its original packaging (without the jewellery box).
  3. To get this option, choose Express Exchange on the Exchanges and returns page.

3. Warranty

Under Spanish Royal Legislative Decree 1/2007, all new products sold by Rikki carry a legal warranty of 3 years from delivery. During the first 2 years, any lack of conformity is presumed to have existed at the time of delivery, unless proven otherwise.

What does the warranty cover?

  • NFC chip malfunctions.
  • Manufacturing defects in the ring's structure.
  • Hardware errors that prevent the use the product is intended for.

What does it not cover?

  • Normal wear: scratches, loss of shine or changes in the colour of the material from everyday contact.
  • Misuse or negligence: damage from knocks, crushing, corrosive chemicals or extreme temperatures outside those specified for the product.
  • Modifications: any attempt to tamper with the chip or the ring's structure by anyone other than Rikki.

If your ring fails

  1. Write to us at info@rikki.io. We will assess the ring and, if a defect covered by the warranty is confirmed, we will repair or replace it free of charge, including the shipping costs involved.
  2. If your model is no longer in stock and is not expected to be restocked, we will offer you a different model. If the new model costs more than the original, we may ask you to pay the difference.
  3. Send the ring well protected against knocks during shipping, by courier or registered mail, to: Rikki · C/ Paisos Catalans 58, 43860 L'Ametlla de Mar · Tel. 977 493 729
  4. Let our after-sales team know when you send it.
  5. When the ring arrives, we will replace it with a new one and notify you at the email address you gave when you bought it, with the tracking number of the new shipment.