Privacy policy
RIKKI recognises the importance of protecting the privacy of your personal data. Most of our processing of your personal data is necessary to fulfil our contractual obligations to you, and other types of processing are based on RIKKI’s legitimate interest in processing, as set out below. The Integrity Policy applies when RIKKI provides services and products related to purchases, service matters and other contacts with RIKKI. Please note that we never store credit card information, online or in physical stores.
Who is responsible for processing your personal data?
The Spanish company Sokjo Banking Solution, SL, which provides the service under the RIKKI brand, with tax ID (CIF) B 42945832 (hereinafter “RIKKI”), is the controller of your personal data. RIKKI and selected providers may process your personal data on behalf of RIKKI and in accordance with RIKKI’s instructions as set out below, and are therefore processors of your personal data. RIKKI intends to process all personal data lawfully, openly and fairly in accordance with applicable law (General Data Protection Regulation).
You can contact RIKKI at any time at:
RIKKI/Sokjo Banking Solutions SL
C/ Llull, 321
08019 Barcelona, Spain
Email: info@rikki.io
Categories of data processed, purpose and legal basis for processing
General
Below is a summary of the categories of data we process, the purposes of the processing and the legal basis on which we process your data. RIKKI collects and processes personal data when you make a purchase on the RIKKI website, use RIKKI support, visit the RIKKI website or contact RIKKI. Personal data is collected and processed mainly to perform the purchase contract and to provide services and offers. We also collect data to improve the overall customer experience by improving customer service, advice on ring size and more efficient handling of claims and complaints.
Customers
Contact details: if you make a purchase online, we will collect your name, address, email address, telephone number and country of residence. We will use your contact details to (i) process your purchase/orders and any returns, exchanges and complaints you may have in relation to your purchase; and (ii) communicate with you about your purchase and respond to and manage any questions or comments you may have about our products or services.
If you have subscribed to our newsletters, we will also use your contact details to send you the newsletter, based on your consent. We may also process the contact details you shared with us when you bought a product, to keep you informed, by email or other messaging services, of our special events or promotions. This processing is based on our legitimate interest in being able to market our products to our existing customers.
Credit card details: if you make a purchase online and choose to pay by credit card, you will provide your credit card information on our website to complete your purchase. Your credit card details will not be stored by us and are encrypted using an SSL certificate. Processing your credit card details is necessary for us to fulfil our contractual obligations to you.
Previous purchases and returns: we will store information about (i) your online purchases and returns, and (ii) your purchases and returns in physical stores, if you have given your email address to our staff. This information covers product, size, price and date of purchase.
Anonymous data: we may also use anonymous data for our internal marketing and demographic studies to analyse, profile and monitor customer patterns so that we can improve our products and services.
Consent and withdrawal
By accepting this privacy policy, you confirm that you have read and understood its content and that, where applicable, you consent to RIKKI processing your personal data in accordance with its provisions. If you wish to object to or withdraw your consent to any of our processing, contact us at info@sokjo.com. Please note, however, that your withdrawal will not affect our right to process your data where such processing is necessary to fulfil our contractual obligations to you and/or to the extent that we are required by law to process your data, or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions. If you withdraw your consent to any processing based on consent, we will stop that processing.
Does RIKKI share your information with others?
RIKKI does not sell or rent our customers’ personal data to any other entity. RIKKI may share our customers’ data with selected providers that perform functions on our behalf, such as fulfilling and delivering orders, processing payments, carrying out promotional services or data management, maintaining our website, distributing emails, sending our newsletter, providing customer communications and managing our customer database. Where necessary, the personal data you provide to us may be processed by these third parties, solely on behalf of RIKKI and in accordance with RIKKI’s instructions as data processors. We do not authorise any of our providers to make any other use of your personal data.
If RIKKI is acquired by another entity or is merged or consolidated, information about RIKKI’s customers may be made available to the new entity. However, RIKKI will ensure that the new entity agrees to protect the confidentiality of your personal information in accordance with this privacy policy.
Transfers outside the EU/EEA
We may share your data with our selected providers, who may process your data in countries both inside and outside the EU/EEA when performing functions on our behalf as set out in section 4 above.
Your rights as a data subject
In this section 6, we have summarised your rights as a data subject to request access to, rectification and erasure of your personal data, to restrict the processing of your personal data, to object to processing and your right to lodge a complaint with the supervisory authority.
If you wish to exercise your rights, email us at info@sokjo.com. Please note, however, that if you wish to lodge a complaint with the supervisory authority, you must contact the authority directly. Notwithstanding any provision to the contrary herein, RIKKI reserves the right to retain and process your personal data in accordance with this policy to the extent necessary to fulfil our contractual obligations to you, and to the extent that we are required by law to process your data or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.
Right of access
You have the right to obtain confirmation as to whether personal data concerning you is being processed and, where applicable, to access the personal data and information relating to, among other things, the purpose of the processing, the categories of personal data concerned, the categories of recipients to whom your data has been or will be disclosed, and the envisaged period for which the personal data will be stored (or the criteria used to determine it).
Right to rectification
You have the right to request the rectification of inaccurate personal data concerning you, as well as to have incomplete data completed.
Right to erasure
In certain circumstances, you have the right to request that we delete your personal data or restrict the processing of your data, for example where it is no longer necessary for us to process your data in view of the purposes for which it was collected.
Right to object – direct marketing and profiling
You have the right to object at any time to the processing of your personal data. Where any of your personal data is processed for direct marketing purposes, you have the right to object to direct marketing, including profiling, to the extent that it is related to such direct marketing. If you object to our processing your personal data for direct marketing purposes, including profiling, we will stop processing your data in that way.
Right to lodge a complaint with the supervisory authority
Please note that if you consider that the processing of your data infringes applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement.
How do I unsubscribe from RIKKI newsletters and emails?
If you no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the communication in question, that is, by using the unsubscribe link included in all newsletters and other emails. You can also contact us at info@sokjo.com.
How long do we keep your data?
We will keep your personal information for as long as necessary in relation to the purposes for which it was collected or processed.
Unless you actively choose to subscribe to our newsletter at the time of the online or in-store purchase, we will not use your email address for any purpose other than communicating with you about your recent purchase.
If you have subscribed to our newsletter, we will keep your data for as long as necessary to provide you with this service. We will also keep your personal information as necessary to comply with applicable legal obligations, resolve disputes and enforce our agreements. Legal obligations to retain data are not affected.
Is it mandatory to provide personal data?
When you buy our products online, providing certain mandatory data is necessary for RIKKI to be able to fulfil our contractual obligation to you, for example to process your order.
Use of cookies
A cookie is a text file that a web server places on your hard drive. Cookies cannot be used to run programs or deliver viruses to your computer. A cookie is uniquely assigned to you and can only be read by a web server in the domain that sent you the cookie. A key purpose of cookies is to tell the web server that you have returned to a specific web page, so that you can get a personalised experience when you visit the site again. You can choose to accept or decline cookies. Most browsers accept cookies automatically, but you can usually change your settings not to accept cookies if you prefer. If you choose to let your computer accept cookies, you can also choose to log in to the website automatically, which will speed up the checkout process.
RIKKI websites use cookies to help you get a personalised internet experience on our website and in our marketing campaigns. For example, on the site we use “session cookies” to manage your visit to any of the RIKKI websites, such as which pages you visit, which products you look at or which products you put in your basket. You can easily disable the use of cookies and delete your cookie history in your web browser. Session cookies are deleted from your hard drive when all browser windows are closed. Disabling cookies will mean that you will not get the full experience of RIKKI’s websites and e-commerce systems. If you disable session cookies for any RIKKI website, you will not be able to make a purchase. We also use cookies that will remain on your computer after you have closed the browser. This type of cookie helps our system recognise that you have visited the site before and remember which settings and products you have preferred. To help us with this process, we use third-party cookies. These cookies are from our partners and help us provide you with a more personalised experience. These cookies have a lifespan of between 1 month and up to 10 years. After that time, they will be deleted automatically (you can delete them earlier by clearing your browser’s cookie history). RIKKI uses these cookies to give you a better shopping experience by providing a more personalised website, advertising and newsletters, and to help optimise our websites by seeing what our customers like and which areas we can improve.
Google Analytics
RIKKI websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Contact information
We welcome your comments on this Privacy Policy and on our website in general. If you believe that RIKKI is not following this privacy policy, please contact us by email at info@rikki.io