Is the card linking system secure?
Yes, absolutely. At Rikki we use the Fidesmo Pay gateway with SSL security, which is the level of security required for bank transactions. In addition, at Rikki we are authorized by Visa and Mastercard to offer payment rings.
Never provide your card details to agents of unknown origin.
I have an ING card
If you want to link an ING card to Curve, you must first contact your bank's support service to authorize this transaction. Authorization is required by ING because Curve (CRV) is a London bank with a European license in Lithuania, a rare situation for the bank. To do so, the bank must change the rules of your card for a few hours (or as long as you request), however, the transaction is completely safe and the rules of your card will be restored to the situation before the transaction was made.
What happens if the card expires?
Don't worry. If your bank card expires, or your Curve card expires, it will automatically update to your ring when you renew. You won't need to change rings or re-link the card.
If you want to change your bank card
Curve lets you make changes whenever and wherever you want.
I'm using Curve, what PIN should I use when the POS asks for it?
If you are using a Curve card, the PIN you must use is the one from the Curve card itself, DO NOT use the one from your associated bank card because you will get an error. To find out this PIN, open the app, go to the bottom menu 'Account' and under the card icon you will see the option 'Card details'. Click on this option and then click on 'PIN'.
How to unlock Curve PIN?
If you have entered your Curve PIN incorrectly more than twice, it is likely that it has been blocked. In order to unblock your PIN, you need to write to Curve via the app. To do this:
Go to Curve, click on
Account/Help Center and Chat (bottom right)
Once in Chat, choose Card Issues/My Curve Card/Card not working
And he writes:
I have blocked my PIN
Then click on "No, I still need help"
And he writes:
I have blocked my PIN. As I live in Spain I cannot unblock it directly in an ATM. Please, unblock my PIN and confirm. Thank you