Once you have purchased your Rikki, we will explain how to configure it so that we can send it to you, and we take the opportunity to remind you how to pay with the ring and our after-sales service.
The ring works with Revolut Visa, or with the Curve instant card that allows you to direct the spending of the ring directly to any Spanish card you have.
1. If you already have a Revolut or Curve Visa card, you can go directly to Fidesmo to register the card. Fidesmo is a tool certified by Visa and MasterCard that allows you to record the card details on the ring. The Fidesmo link is personal to each customer and you will find it in the confirmation email that we send you once you have placed your ring order.
2. If you don't have a Revolut Visa or Curve card, you have to create a Curve card, which is instantly issued. This card redirects the spending made with the ring to the card of the traditional bank you are a customer of. Don't forget to enter the Curve or Revolut card in Fidesmo. Fidesmo is a tool certified by Visa and MasterCard that allows you to record the card details on the ring. The Fidesmo link is personal to each customer and you will find it in the confirmation email we send you once you have ordered the ring.
For more details, see the point below!
Curve is an instant-issue card that allows you to direct the cost of the ring directly to any Spanish card you have. This card redirects the cost of the ring to the card of the traditional bank you are a customer of.
Here's how to create a Curve card:
2. Create an account on Curve
Open the app and click 'Continue' to register your data
Verify your mobile number
Confirm your email
Define the password to access your account in the app
Provide your personal details: First name, first and second surname. It is important that you use exactly the same details that appear on your identity document.
Give your address so they can send you the physical card
Associate your first bank card with the one you will use to make payments for the ring
To combat money laundering, European regulations require you to identify yourself when making payments of more than €1,000 with the same card, so we recommend that you do not skip this step.
You will need to upload photos of your ID (ID, driving license, passport or residence permit) on both sides, and then take a selfie as proof of life. Once you send them, Curve will verify them and, after a few minutes, give you the result of the review.
Choose the Curve card. Pay attention, Curve has several plans, one free and the rest paid. The free plan is the blue card. With the blue card you only have to pay €4.99, which we have already discounted when you buy the ring.
Please do not activate your virtual card on your phone (Samsung Wallet, GPay or iPhone Pay) or your physical card before activating the ring. That is, wait for the ring to arrive at your home, activate it with the QR that we will attach to the ring and then, if you want, you can activate the Curve card in the phone wallet or the physical card when it arrives. If you activate Curve in the phone wallet or the physical card before activating the ring, you will not be able to activate the ring afterwards and you will have to start the setup process again.
Once you have completed these steps, you will have created the Curve card and associated your bank card. With the free plan you can associate a second card.
Remember well, in Account/Card details you will find these important data:
With the purchase of the ring, we have sent you an order confirmation email, in which you will find the order number , a summary of the order and a link to configure your ring .
This link will take you to our online store so you can begin the card registration process.
If you already have a Revolut Visa or Curve card, you can link it directly using our payment gateway.
If you do not have any of these cards, you must register a Curve card. In the How to create a Curve card option we explain how to do it.
Clicking on the 'I have a Revolut Visa or Curve card' button will open the secure gateway of our partner Fidesmo (certified by Visa and Mastercard) so you can start the registration process.
You must provide the following information:
Once this is done, accept the conditions and click 'Next'
When you get to this screen, it means that the Curve card has now been linked to your ring and we can now send it to you. Congratulations!
Yes, absolutely. At Rikki we use the Fidesmo Pay gateway with SSL security, which is the level of security required for bank transactions. In addition, at Rikki we are authorized by Visa and Mastercard to offer payment rings.
Never provide your card details to agents of unknown origin.
If you want to link an ING card to Curve, you must first contact your bank's support service to authorize this transaction. Authorization is required by ING because Curve (CRV) is a London bank with a European license in Lithuania, a rare situation for the bank. To do so, the bank must change the rules of your card for a few hours (or as long as you request), however, the transaction is completely safe and the rules of your card will be restored to the situation before the transaction was made.
Don't worry. If your bank card expires, or your Curve card expires, it will automatically update to your ring when you renew. You won't need to change rings or re-link the card.
Curve lets you make changes whenever and wherever you want.
If you are using a Curve card, the PIN you must use is the one from the Curve card itself, DO NOT use the one from your associated bank card because you will get an error. To find out this PIN, open the app, go to the bottom menu 'Account' and under the card icon you will see the option 'Card details'. Click on this option and then click on 'PIN'.
If you have entered your Curve PIN incorrectly more than twice, it is likely that it has been blocked. In order to unblock your PIN, you need to write to Curve via the app. To do this:
Go to Curve, click on
Account/Help Center and Chat (bottom right)
Once in Chat, choose Card Issues/My Curve Card/Card not working
And he writes:
I have blocked my PIN
Then click on "No, I still need help"
And he writes:
I have blocked my PIN. As I live in Spain I cannot unblock it directly in an ATM. Please, unblock my PIN and confirm. Thank you
Take a good look at these two images, they illustrate where NFC readers are usually found in payment terminals and how to place your hand to pay.
Your ring works with an NFC (Near Field Communication) chip, that is, with a chip designed so that it can only be detected at a very short distance (3 to 5 cm).
Like any bank card, in order for the terminal to read it, you must bring the ring close to the NFC reader on the device. NFC readers usually have two different positions, look carefully at the illustrations above.
When you go to pay, first find out where the NFC reader on the terminal is.
Place your hand over the NFC reader as if you were going to knock on a door (but do it gently, please).
Do not force other hand positions because it will make it difficult to detect the ring antenna.
When you hear a beep (sometimes it's very soft), remove your hand and wait for the receipt to print.
AH! Get used to the WOW effect of those around you, it's normal for them to be amazed.
The ring has a 1 year warranty, so as long as you don't break it, we can exchange it during this period.
It is normal that you do not know the size of your finger, so if you do not get it right when you measure it, no problem, we will change it for you.
In this case, you only have to contact us to make the change, you do not need to fill out any form and the return costs are at our expense (only one change of size).
The price of the ring includes:
Se lo regalé a mi hijo y está encantado con el.
Va fenomenal!!
Es actual,minimalista y moderno.
Totalmente recomendable.
🥰❤️🥰
Me parece muy cómodo de llevar. A veces hasta me olvido y duermo con él. El color y el brillo del rosa es súper bonito, así que a nivel estético también cautiva. Su funcionalidad es plena; no falla, por lo que no necesitas llevar el móvil encima en situaciones en las que igual quieras salir sin nada más.
