El anillo funciona con Revolut Visa, o con la tarjeta instantánea de Curve que permite dirigir el gasto del anillo directamente a cualquier tarjeta española que tengas.

1. Si ya tienes la tarjeta Visa de Revolut o Curve puedes ir directamente a informar la tarjeta en Fidesmo. Fidesmo es una herramienta certificada por Visa y MasterCard que permite grabar los datos de la tarjeta en el anillo. El link de Fidesmo es personal para cada cliente y lo encontrarás en el correo de confirmación que te enviamos una vez hecho el pedido del anillo.

2. Si no tienes Revolut Visa o Curve tienes que crear una tarjeta Curve que es de emisión instantánea. Esta tarjeta redirige el gasto hecho con el anillo a la tarjeta del banco tradicional del que eres cliente. No te olvides a informar la tarjeta Curve o Revolut en Fidesmo. Fidesmo es una herramienta certificada por Visa y MasterCard que permite grabar los datos de la tarjeta en el anillo. El link de Fidesmo es personal para cada cliente y lo encontrarás en el correo de confirmación que te enviamos una vez hecho el pedido del anillo.

Para más detalle, ¡mira el punto de abajo!

Curve is an instant-issue card that allows you to direct the cost of the ring directly to any Spanish card you have. This card redirects the cost of the ring to the card of the traditional bank you are a customer of.

Here's how to create a Curve card:

1. Download the Curve app

Curve for iOS

Curve for Android

2. Create an account on Curve

Open the app and click 'Continue' to register your data

Verify your mobile number

Confirm your email

Define the password to access your account in the app

Provide your personal details: First name, first and second surname. It is important that you use exactly the same details that appear on your identity document.

Give your address so they can send you the physical card

Associate your first bank card with the one you will use to make payments for the ring

To combat money laundering, European regulations require you to identify yourself when making payments of more than €1,000 with the same card, so we recommend that you do not skip this step.

You will need to upload photos of your ID (ID, driving license, passport or residence permit) on both sides, and then take a selfie as proof of life. Once you send them, Curve will verify them and, after a few minutes, give you the result of the review.

Choose the Curve card. Pay attention, Curve has several plans, one free and the rest paid. The free plan is the blue card. With the blue card you only have to pay €4.99, which we have already discounted when you buy the ring.

VERY IMPORTANT!

Please do not activate your virtual card on your phone (Samsung Wallet, GPay or iPhone Pay) or your physical card before activating the ring. That is, wait for the ring to arrive at your home, activate it with the QR that we will attach to the ring and then, if you want, you can activate the Curve card in the phone wallet or the physical card when it arrives. If you activate Curve in the phone wallet or the physical card before activating the ring, you will not be able to activate the ring afterwards and you will have to start the setup process again.

Once you have completed these steps, you will have created the Curve card and associated your bank card. With the free plan you can associate a second card.

VERY IMPORTANT!

Remember well, in Account/Card details you will find these important data:

1. The data you must register on your ring through our Fidesmos gateway
2. The PIN you must enter at the POS terminal when it asks for it. Do not enter your bank card PIN because it will not work.

For your ring to work, you need to register your Revolut Visa or Curve card to it. Here's how to do this.

1. Order confirmation email

With the purchase of the ring, we have sent you an order confirmation email, in which you will find the order number , a summary of the order and a link to configure your ring .

2. Register your card now

This link will take you to our online store so you can begin the card registration process.

3. Do you have a Revolut Visa or Curve card?

If you already have a Revolut Visa or Curve card, you can link it directly using our payment gateway.

If you do not have any of these cards, you must register a Curve card. In the How to create a Curve card option we explain how to do it.

4. Follow the steps indicated by our Fidesmo gateway

Clicking on the 'I have a Revolut Visa or Curve card' button will open the secure gateway of our partner Fidesmo (certified by Visa and Mastercard) so you can start the registration process.

You must provide the following information:

1. Email address provided in the Curve app when registering the card. By default, the email address of the person who purchased the ring is provided, but this may be different from the person who will use it.
2. Revolut or Curve card details. Remember that for the Curve card, you can get this data in 'Account' / 'Card details'.

Once this is done, accept the conditions and click 'Next'

18. Card linked to the ring

When you get to this screen, it means that the Curve card has now been linked to your ring and we can now send it to you. Congratulations!

¿Es seguro el sistema de vinculación de la tarjeta?

Sí, totalmente. En Rikki utilizamos la pasarela Fidesmo Pay con seguridad SSL, es decir, el nivel de seguridad requerido en transacciones bancarias. Además, en Rikki estamos autorizados por Visa y Mastercard para ofrecer anillos de pago.

Nunca ofrezcas los datos de tu tarjeta a agentes de origen desconocido.

Tengo tarjeta ING

Si quieres asociar una tarjeta de ING a Curve, antes debes ponerte en contacto con el servicio de soporte tu banco para que autoricen esta operación. La auotrización es requerida por ING porque Curve (CRV) es un banco londinense con licencia europea en Lituania, una situación poco frecuente para el banco. Para ello, el banco debe cambiar por unas horas (o el tiempo que tú solicites) las reglas de tu tarjeta, no obstante, la transacción es totalmente segura y las reglas de tu tarjeta se restaran a la situación anterior realizada la operación.

¿Qué ocurre si caduca la tarjeta?

No te preocupes. Si tu tarjeta bancaria caduca, o caduca la tarjeta de Curve, al hacer la renovación se actualizará en el anillo de forma automática. No deberás cambiar de anillo ni volver a vincular la tarjeta.

Si quieres cambiar de tarjeta bancaria

Curve te permite hacer los cambios quieras y cuando quieras.

Estoy usando Curve ¿qué PIN utilizar cuando el TPV me lo solicite?

Si estás utilizando la tarjeta de Curve, el PIN que debes utilizar es el de la misma tarjeta Curve, NO utilices el de tu tarjeta bancaria asociada porque te dará error. Para conocer este PIN abre la app, ve al menú inferior 'Account' y bajo el icono de la tarjeta verás la opción 'Card details'. Clic sobre esta opción y luego clic sobre 'PIN'.

¿Cómo desbloquear el PIN de Curve?

Si te has equivocado más de 2 veces al escribir el PIN de Curve, lo más probable es que se te haya bloqueado. Para poder desbloquear tu PIN tienes que escribir a Curve via la app. Para ello:
Entra en Curve, haz clic en
Account/Help Center y Chat (abajo a la derecha)
Una vez en el Chat, escoge Card Issues/My Curve Card/Card not working
Y escribe :

I have blocked my PIN
Después clica en "No, i still need help"
Y escribe :
I have blocked my PIN. As i live in Spain i cannot unblock it directly in an ATM. Please, unblock my PIN and confirm. Thank you

Take a good look at these two images, they illustrate where NFC readers are usually found in payment terminals and how to place your hand to pay.

1. Locate the NFC reader on the payment terminal

Your ring works with an NFC (Near Field Communication) chip, that is, with a chip designed so that it can only be detected at a very short distance (3 to 5 cm).
Like any bank card, in order for the terminal to read it, you must bring the ring close to the NFC reader on the device. NFC readers usually have two different positions, look carefully at the illustrations above.
When you go to pay, first find out where the terminal's NFC reader is.

2. The hand gesture

Place your hand over the NFC reader as if you were going to knock on a door (but do it gently, please).
Do not force other hand positions because it will make it difficult to detect the ring antenna.

3. Purchase made

When you hear a beep (sometimes it's very soft), remove your hand and wait for the receipt to print.

AH! Get used to the WOW effect of those around you, it's normal for them to be amazed.

Garantía del anillo

El anillo tiene 1 año de garantía, así que, mientras no lo hagas trizas, durante este período te lo podemos cambiar.

Talla incorrecta

Lo más normal es que no conozcas la talla de tu dedo, por lo que si al hacer la medición no la has acabado de acertar, ningún problema, te lo cambiamos.

En este caso, sólo tienes que ponerte en contacto con nostros para realizar el cambio, no es necesario que rellenes ningún formulario y los gastos de devolución van a nuestro cargo (sólo un cambio de talla).

Cobertura del servicio

En el precio del anillo incluimos:

• Coste de la tarjeta física de Curve (4,99 €).
• Gastos de envío (territorio español), tanto de la compra como del cambio de talla si lo hubiera (máximo un cambio).
• Joyero de madera de olivo.
• Medidor de tallas de anillo (incluido en la compra del anillo).
• Servicio de asistencia en español por correo, whatsapp o chat de la tienda.
• IVA.